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in DRM Exclusive, News

Twitter employee tools contributed in verified accounts hack

Hija Kamranby Hija Kamran
July 16, 2020

Illustration by Grayson Blackmon / The Verge

Featured illustration by Grayson Blackmon for The Verge

July 16, 2020 – Twitter witnessed a massive Bitcoin scam which was able to collect over USD 100,000 in a matter of hours.

In the late hours of July 15, verified accounts on Twitter, including Elon Musk, Joe Biden, Barack Obama, Jeff Bezos, Kanye West, Bill Gates, Warren Buffet and the likes, tweeted identical visibly questionable tweets about doubling any amount of Bitcoin sent to a provided cryptocurrency wallets. This was a scam that happened as a result of a large scale hack mostly linked to the verified accounts on the microblogging website. By the time the scam was highlighted, those involved were able to collect over USD 100,000 in their wallets.

During the investigation, Twitter locked the affected accounts, and also suspended the ability to tweet or change passwords for all verified accounts on the platform, and shared that the functions will not be available until the risk of more people getting affected is reduced.

Twitter, in its statement, said that the hackers targeted its employees who had access to the dashboard of tools and mechanisms that allowed them to take over the accounts.

We detected what we believe to be a coordinated social engineering attack by people who successfully targeted some of our employees with access to internal systems and tools.

— Support (@Support) July 16, 2020

However, speaking to Motherboard, one of the hackers involved in the incident said that they paid a Twitter employee to get them access to the dashboard that enabled them control of the accounts. “”We used a rep that literally done all the work for us,” one of the sources told Motherboard. The second source added they paid the Twitter insider.”

The screenshots of the dashboard were also posted on Twitter, which the company has been taking down replacing the tweets with a notice that they violated the Community Guidelines. It also suspended the accounts that posted these screenshots. Whereas, a hacker involved in the incident posted the screenshots of the dashboard through their personal profile using their real identity, which was also suspended by Twitter.

Asad Baig, the co-Founder and Director of Media Matters for Democracy, says, “This is a very interesting case of how one person can cause a huge damage to the system. It is essentially a question on Twitter’s internal data protection and security protocols, where the tools can be protected with the strongest encryption mechanisms, but if one person in control of these keys is compromised, they basically take the entire system down.” He adds, “The onus of protection of users and their account security is solely on the social media companies, which also includes scrutinising their internal hierarchy.”

Asad is of the view that if a Twitter employee was, in fact, involved in granting access to the hackers, “it suggests that a weaker link in Twitter’s own system resulted in people’s possibly hard earned money being stolen while the company might refuse to bear any responsibility of the financial loses that were incurred in this incident.”

Tags: BitcoincryptocurrencyscamTwitterTwitter hack
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This website reports on digital rights and internet governance issues in Pakistan and collates related resources and publications. The site is a part of Media Matters for Democracy’s Report Digital Rights initiative that aims to improve reporting on digital rights issues through engagement with media outlets and journalists.

About Media Matters for Democracy

Media Matters for Democracy is a Pakistan based not-for-profit geared towards independent journalism and media and digital rights advocacy. Founded by a group of journalists, MMfD works for innovation in media and journalism through the use of technology, research, and advocacy on media and internet related issues. MMfD works to ensure that expression and information rights and freedoms are protected in Pakistan.

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